.svg)
Quick answers on pricing, delivery, refunds, and what to expect before you order.
Luna isn’t just a chatbot—she’s your digital bestie with a vibe. Choose her mood and get advice that’s as real as your group chat. Expect emotional intelligence, meme-worthy delivery, and zero generic responses.
No. LunAIverse is relationship guidance for educational and entertainment purposes. It is not therapy, medical care, legal advice, or serious crisis support. If you are in immediate danger or at risk of harm, contact local emergency services or call/text 988 in the US.
Absolutely. Luna blends therapy-adjacent insight with digital girlfriend energy. Whether you need a pep talk, a reality check, or a breakup text, she’s here to help you glow up emotionally (and maybe go viral).
Yes, but free quiz access is request-only and very limited. You can request access, and we review requests in the order received. If you need results ASAP, we recommend placing a regular paid order.
Use Tea-To-Go if you want a longer breakdown of your situation and next steps. Use Clock My Tea Quiz if you want a fast score-style diagnostic and compatibility snapshot.
Yes. Many users start with the quiz for quick clarity, then use Tea-To-Go for a deeper read.
If processing has not started, we can usually help you switch. If processing already started, switching may not be possible.
Most results are delivered within 5 minutes. Delays may happen due to payment verification, processing complexity, or system load
Your result is delivered to the flow/channel specified at purchase (for example: in-app result screen and/or email delivery flow).
1. Check spam/promotions (if email delivery applies).
2. Confirm you used the correct email.
3. Contact Support with your email, submission time, and payment reference.
Card issuers may decline charges due to insufficient funds, incorrect card details, fraud flags, or bank limits. Try again, use another card, or contact your bank.
Because responses are generated as digital custom content, refunds are limited once processing begins. If there is a technical failure or duplicate charge, contact Support and we will review and make it right.
We deliver your tea in two ways so you never miss a detail. First, you’ll get a text version sent straight to your email for quick reading. Second, you’ll receive a unique delivery link to our custom in-app experience. This is where you can view the full cinematic breakdown and download your "Dating Receipt" card (perfect for the archives or the group chat).
1. Check spam/promotions (if email delivery applies).
2. Confirm you used the correct email.
3. Contact Support with your email, submission time, and payment reference.
The chatbot is a guided preview/discovery flow. Final submission happens in the formal intake flow.
We’re big on 'try before you buy.' You’ll go through the guided preview and discovery flow first to see the vibe for yourself. You only reach the 'Formal Intake Flow'—where you select final options and complete checkout—when you're ready to secure your full, cinematic results."
Typically: name, email, selected service, selected options, and your submitted story/answers required to deliver the service.
You’re getting the best of both worlds. Luna is the AI powerhouse—trained on emotional intelligence and digital trends—while Coco is the human heart (and founder) who keeps the vision grounded. Luna does the heavy lifting, but the soul of the brand is 100% human-designed.
We love the energy! LunAIverse is a labor of love (and a lot of late-night tea). If you want to help us keep the servers caffeinated and the advice savage, you can drop a donation here. Every bit helps us build more tools to help you navigate your love life without the "oops." ☕️💖
Totally. Your secrets stay locked—no leaks, no cringe, no drama.
No. We do not sell your personal data.
On the Support page. Use the policy links to jump directly to Terms, Privacy, Disclaimer, and Refund sections.
LunAIverse is currently intended for users located in the United States and Canada (where available and lawful).
Yes, for relationship urgency and emotional support-style guidance. No, for medical, legal, or serious safety emergencies.
Just basic info needed—full name, email, and phone number. We require email because that's how Luna delivers your tea. No complex account setup, no password hassles. Simple as ordering takeout.
Not at the moment but we are working on it.
How LunAIverse collects, uses, stores, and protects your information.
# LunAIverse Privacy Policy (MVP v1)
Last updated: March 23, 2026
This Privacy Policy explains how LunAIverse ("we," "us," "our") collects, uses, shares, and protects personal information when you use our websites, forms, and digital services.Contact: contact@lunaiverse.com
Website: https://lunaiverse.comLunAIverse is currently operated from Los Angeles, California. If LunAIverse later forms or converts to a legal entity (including a Delaware entity), this Policy may be updated to reflect the new legal entity acting as data controller.## 1) Scope
This Policy applies to LunAIverse websites and service flows, including chatbot previews, forms, support interactions, and purchase/delivery-related operations.
2) Who we serve
LunAIverse is currently intended for users in the United States and Canada (where available and lawful), age 18+.
3) Information we collect
We collect information you provide directly and information generated by use of our services.
A) Information you provide
1. Name and contact details (such as email).
2. Service selections and preferences.
3. Story/quiz/form responses and message content submitted for service processing.
4. Support messages and request details.### B) Transaction and technical information
1. Payment metadata (for example: status, amount, timestamp, reference IDs). We do not store full card numbers.
2. Submission metadata (timestamps, IDs, flow states, processing statuses).
3. Device/network data (for example IP-derived region, browser type, logs), as available through our platform providers.## 4) How we use your information
We use personal information to:
1. Provide and deliver requested services.
2. Process purchases and confirm transaction status.
3. Operate, monitor, troubleshoot, and secure our systems.
4. Respond to support requests.
5. Prevent abuse, fraud, and misuse.
6. Improve reliability and quality of our service outputs.
7. Send operational notices (for example, service updates, important policy changes).## 5) How we share information
We do not sell your personal data.We share data with service providers only as needed to operate the service.
6) Data retention
We retain personal information only as long as reasonably necessary for service delivery, support, operational records, and legal/compliance obligations.MVP default retention target: up to 180 days for submission-level content and processing logs, unless:
1. Longer retention is required by law.
2. A security/fraud investigation requires temporary extension.
3. You request deletion and no lawful basis requires continued retention.
7) Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, or limitation of certain processing.To submit a request, email contact@lunaiverse.com with subject line: "Privacy Request".We may verify identity before processing requests.
8) California and other US state notices
If applicable law grants additional rights (for example access/deletion/correction), we will process qualifying requests consistent with legal requirements.We do not sell personal information.
9) Canada privacy notice
If you are in Canada, you may request access/correction and withdraw consent for certain uses, subject to legal and contractual restrictions.## 10) Marketing communications
We may send service-related and support emails. If we send promotional messages, you can opt out via unsubscribe instructions (where applicable).## 11) Cross-border processing
Your information may be processed in countries where our providers operate. Data protection laws may differ by jurisdiction.## 11A) Business transition
If LunAIverse later forms, converts, or is assigned to a successor legal entity (including a Delaware entity), personal information may be transferred to that successor as part of business operations, provided the successor uses the information in a manner consistent with this Policy and applicable law.
12) Security
We use reasonable technical and organizational safeguards appropriate for an MVP-stage service, but no system is 100% secure.## 13) Children
Our services are for users 18+ and are not directed to children.
14) Third-party links and services
Our websites may link to third-party sites. We are not responsible for their privacy practices.
15) Policy updates
We may update this Policy from time to time. Material updates will be posted with a revised "Last updated" date.## 16) Contact
LunAIverse
Email: contact@lunaiverse.com
The rules, responsibilities, and legal terms for using LunAIverse services.